Client Policies

Client Policies and Procedures

Thank you for choosing me as a service provider. I am honored to join the team of professionals supporting your child to reach their highest potential, and I look forward to building a relationship of trust with you and with your child. The following policies were created to set clear expectations for both my clients and for myself. These policies are designed to keep everyone safe and ensure that we maintain a healthy working relationship. If you have any questions or concerns about these policies, please feel free to discuss them with me. Please carefully read the following policies and sign at the bottom of the page.

  1. Supervision: All clients should have a caregiver who is present in the building or can return at short notice during their session in case of an emergency.

  2. Session Lengths: Sessions run for 50 minutes. The last 10 minutes are reserved for transitioning and possible communication between the caregiver and the therapist.

  3. Invoices:

    1. Private Pay: Invoices will be sent by the 1st of the month for the prior month’s sessions. Private payment can be made through Zelle to the email address amers.e.goff@gmail.com. They should be made within a week of recieving the invoice.

    2. Self Determination: Clients who are working with me through SDP must submit the approved invoice to their SDP broker within a week of receiving the invoice.

  4. Super Bills: Monthly superbills for submission to insurance are available upon request. Other documentation, written communication, or consultation can be provided at therapist discretion. Depending on the complexity of the request, additional charges will be negotiated prior to the service being rendered.

  5. Cancellations: If you are unable to attend a session, please provide notice at least 24 hours prior to the session time. If a session is missed or canceled without 24 hour prior notice, you will be charged the full fee for the session. Exceptions may be made at therapist discretion.

  6. Missed Sessions: If more than 3 sessions are missed without 24 hour prior notice in a 6 month period, you will forfeit your time slot. Extenuating circumstances may be considered at the therapist’s discretion.

  7. Missed Payments: If more than 3 session payments are missed in a row, you will receive a reminder message. If you do not pay at that time, further sessions will be paused until the balance is paid.

  8. Leave of absence: If you will be absent for three or more sessions in a row, clients may pay 50% of their normal rate in order to save their time slot. If you go on an extended leave of absense without this payment, your session time is not guaranteed to be there when you return.

  9. Timeliness: Please arrive on time for your scheduled session. Should you arrive late, the session will end at its usual time, and you will be charged the full fee. Should I arrive late, I will make sure to provide the full 50 min session.

  10. Termination: Either therapist or family may choose to end sessions at any time and for any reason. If either party chooses to end sessions, notice should be provided  to the other party at least 72 hours prior to the next scheduled  session.